Privacy Policy



This privacy policy sets out how Kielder Connections Limited, trading as uses and protects any information that a user of its website provides or which it collects when its website is used. Kielder Connections Limited respects, and is committed to protecting, the privacy of every individual who visits its website.


Please read the policy carefully. By continuing to use our site and by submitting personal data to Us, You are agreeing to the terms of this privacy policy.


Information we may collect about You

We may collect and process the following information when You access the site, when You contact Us, or when You register with Us or purchase from Us:

  • Information about You that You give Us when You registered on our website, including Your name and title, Your address, company details (if any) and contact information such as Your telephone number and email address;
  • Information We may collect with regard to Your visits to Our website or Your calls to Us, including technical data regarding the internet protocol (IP) address used to connect Your computer to the internet, Your login information to Our site, browser details, operating system and platform, the Uniform Resource Locator (URL) details, products You viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information, browsing methods and any phone number used to call Us;
  • Information We may receive from other sources if You use Our other websites or other services We provide. In this case We will have informed You when We collected that data that it may be shared internally and combined with data collected on this website. We work closely with business partners (including, for example, demonstrators, sub-contractors providing technical and delivery services, analytics providers, and referencing agencies) and We may receive information about You from them.


In some cases, the information We collect does not identify You personally. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.



We may obtain information about Your general internet usage and the usage of Our website by using a cookie file which is stored on Your browser or the hard drive of Your computer. Cookies contain information that is transferred to Your computer’s hard drive. They help Us to improve Our website and to deliver a better and more personalised service and some of the cookies We use are essential for Our website to operate. For detailed information on the cookies We use and the purposes for which We use them please see our cookie policy.


Storing and processing Your personal information

Any information You give Us will be stored on Our systems and may be processed and used by Us. It may be transferred to, and stored at, a destination within the European Economic Area (“EEA”) where Our servers are located. It may also be transferred to, and stored outside the EEA, and processed by staff, operating outside the EEA, who work for Us or for one of Our business partners or suppliers. Such staff may be engaged in, among other things, the fulfilment of Your order, the processing of Your payment details and the provision of services. By submitting Your personal data, You agree to this transfer, storing or processing. We will take all reasonable steps to ensure that Your personal data is treated securely and in accordance with this privacy policy.


Your personal data will not be disclosed to any third parties except to Our business partners who assist Us in providing Our products and services to You, or as required by law.


Using your information

We may use information held or received about you in the following ways:

  • To improve Our products, services and website, and ensure that content from Our website is presented in the most effective manner;
  • To provide You with information, products or services that You request from Us, and which We feel may interest You where You have asked or consented to be contacted for such purposes;
  • To carry out Our obligations arising from any contracts entered into between You and Us;
  • To notify You about changes to Our products and services;
  • For Our own market research purposes (for example to invite You to provide Us with feedback on Our products and services);
  • To administer Our site and for internal operations including troubleshooting, security purposes, data analysis, testing and statistical survey purposes;
  • To combine it with other information We hold or receive about You, and to use the combined information for the purposes set out above.


If you do not want Us to use Your personal or company contact data for Our marketing purposes or to send You details about special offers or other information which We think may be of interest to You please tick the relevant box situated on the form on which We collect Your data.


Disclosing Your information

We may disclose Your personal data to third parties if:


  • We sell or buy any business or assets, in which case We may disclose Your personal data to the prospective seller or buyer of such business or assets.
  • If Kielder Connections Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If We are under a duty to disclose or share Your personal data in order to comply with any legal obligation, or to enforce or apply Our terms and conditions, or to protect Our rights and property, or Our safety and that of Our customers and third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.



We are committed to ensuring that Your personal data is secure. In order to prevent unauthorised access, use or disclosure, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online. Our security technologies and procedures are regularly reviewed to ensure that they are up to date and effective.


We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

Information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. While we will take reasonable steps to protect Your personal information, We cannot guarantee the security of any information transmitted to Our website; any transmission is at Your own risk.


Your rights and control of Your information

You have the right to, at any time:

  • Access the information We hold about You in accordance with the Data Protection Act 1998. Any access request may be subject to a small fee to cover Our costs;
  • Ask for Your information to be corrected or updated;
  • Ask Us to remove Your information from Our records;
  • Tell Us if You do not want Us to use Your information for Our own direct marketing purposes. We expressly do not pass Your personal data on to third parties for direct marketing purposes.